For 30 years and counting The Simple Solution has been providing phenomenal IT support to Silicon Valley.
Founded 1989 in San Jose, CA by Sigi Valencia, at a time before the internet was widely used, Sigi set out to bring networking solutions to businesses throughout the Bay Area. His goal has always been to provide customers with solutions that work for them. Taking into consideration budgets and actual technological needs, Sigi and his team have been trusted for 30 years to provide businesses with solutions tailored to them.
What Makes Us Successful
At The Simple Solution, we’ve been fortunate in retaining the same customers for 20+ years. We attribute this success to all of the services we get right.
A Human Touch
From answering your calls and emails, to providing onsite tech support, The Simple Solution knows the best connections are made person to person.
Our Point of View
We know that your network is the heart of your business and the core of your operations. We want to stay three steps ahead of potentialities when it comes to supporting our client’s network. We are as responsive and proactive as you specify and can assist you both locally or remotely. Our team will do whatever it takes to successfully handle any issues you're having. That’s what we build our business on.
Reliability and Dependability
Communication is key in building a team that our clients can depend on to be on time, in sync and up to date. A comprehensive documentation regime is maintained verifying each and every hour for each and every client.
24 Hour Call Back
No matter what the time of day, you can talk to a human and get as fast a response as you require. No more sitting on pins and needles.
Partnership
Our team is dedicated to working with our clients as a member of their team. We respect our client’s preferences and feedback. We want what you want, a smooth path to efficiency, reliability and productivity.
No Voicemail Frustrations
If you’ve ever felt that you had been left in the twilight zone ”on hold”, then you will welcome our streamlined communication systems. We get to the heart of the matter as quickly and efficiently as possible.
Tight Teamwork
Each technician is part of a bigger circle that they may draw on for resources, knowledge and perspective. Behind each client-facing tech is a team of additional resources.What’s more is that our teams stick together, technician retention rates average 5 years.
The Simple Guarantee
Nothing is more important to us than your satisfaction. We GUARANTEE the fulfillment of four service commitments to our customers - or they receive 30 days of free service.
Sign up for a contract and what you don’t use you don’t lose. Each unconsumed hour rolls over into the next month, allowing you to get the most out of your contract with us.
Multiple contract options to suit your specific needs.
After the contract expires you have a full 6 months to use any remaining hours.
We WILL resolve your issue. We are confident that our technicians can deal with any issue you bring us, and we won’t quit until you are satisfied with the resolution.
